Udacity Support - Where's the best place to ask my question?
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At Udacity we know how much of an investment it is to advance your professional and personal life by taking one of our Nanodegree programs. When you need help we want to get you the answer you need as fast as possible. This is why we offer a variety of support options to best support you.
From chat, community, help center, and more. Here is a quick support map to help you get to where you need to be.
Knowledge
Our Q&A Platform is where you can post questions related to your Nanodegree program content and projects. Your questions can be answered by either your fellow students or a Udacity staff. If you have a project-related question in your Nanodegree program, the best place to look for answers is Knowledge.
This is the best place for technical answers to get answered by subject matter experts.
https://www.youtube.com/watch?v=-GsbLQSIuyo
Support Community
Looking for a fast answer to your question? This is the place. For any question regarding your Udacity account - from billing, notification preferences, subscriptions, any question that doesn't apply to a program or course project, were here to answer. Post your question in our discussion forum and get quick, convenient responses from one of our Udacity community moderators and managers.
The Udacity Support Community is constantly updated with new information and posts from fellow members.
Udacity Help Center
Represents our best effort to answer the most common questions new learners ask. Here you can quickly look through expertly written articles covering topics from What is a Nanodegree program like? What are project deadlines? Do you offer certificates to students?
No need to enter your question, think of the Help Center as a FAQ to assist you.
Customer Support
If our other resources are unable to answer your question you can submit a request to our support team. Select the criteria most applicable to you with your email address, the subject of your question, and a description of your issue, including attachments. Our award-winning customer support team will get back to you once they have looked into your question.
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تعليق رسمي
Hi Ahmed ,
According to our records, you have not yet passed the final assessment. I see you have already used 2 of your 3 attempts. This means you have 1 more attempt left. In order to receive your certificate, you must score the minimum required which is 70% of the technical questions and 70% of the freelancing questions in the final assessment.
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@Chris this support community is very bad. All of my issues are unresolved. I can only chat with bot, I want to chat with your support person. There is no option for that.
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Sorry to hear that Neerav Pandey.
I can see you currently have a request open for assistance from a mentor. I see this is currently with our MentoOps team and they are looking into resolving your question as soon as possible.
Live chat is available
- Please chat with us by clicking on the chat icon in the lower right corner of this webpage. Live chat is available Sunday-Saturday. If our bot cannot answer your question you will be connected with a support agent.
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Hi Neerav Pandey, sorry for the delay as we were investigating your issue. We have checked your account, and you were provided extensions twice in your learning journey. Please write in detail the issue you're facing because, for the 2 posts where the delay was from the mentor's side, we have provided you with extensions. It is not in our policy to provide additional extensions without any underlying valid reason. Hope you understand.
Please respond to our Support specialist Sai Kiran's email with details of your issue.
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Shivani can you provide Sai Kiran's email id
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Hi Neerav Pandey, please check your email. There's an email from our Mentorship Team member Rohan and the resolution to your issue is mentioned there. Please have a look.
All emails are sent via support@udacity.com. Please do a keyword search of the name if you're unable to find it via email in your inbox. If you still cannot find your support tickets, please check out the steps in this article: https://udacity.zendesk.com/hc/en-us/articles/360053243171-How-do-I-check-the-status-of-my-support-ticket-0 -
كيف ابدأ الكورس
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Hello, Youssef Maged
You can access your Classroom once you log into your account or directly from https://classroom.udacity.com/. On the left hand side of your Classroom is your navigation menu. Here you will find the navigation links to access your help services, as well as your account settings.
If you’re enrolled in multiple Nanodegree programs, you will see all the programs you are enrolled in on your Classroom homepage. From the homepage, you have the ability to select which Nanodegree program you want to work on and also access any Nanodegree programs you have already graduated from.
Once inside the Classroom for a specific Nanodegree program, you can navigate anywhere within a lesson from the menu on the left side of your screen. If you don't see this menu, click the three horizontal bars at the top left of any page to display the menu. To navigate to a different lesson, click the lesson title at the top of the navigation menu. This will take you to the Syllabus view, and from there you can navigate to anywhere within your course or Nanodegree program.
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I enrolled in the data analysis challenger track on 17th May 2022 and I've completed around 40 % of that course but suddenly I was surprised when I lost all the details of the challenger track and got this message " It's looking a bit empty right now, we know. But this is where you'll find your applications, as well as all the free courses and Nanodegrees that you're part of when you sign up.???
I tried my best to get my lessons but unfortunately, I couldn't find anything.
Your kind support in this matter is highly appreciated
Kind regards,
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Hello, Asmaa Mamdouh
Sorry for the inconvenience here. I have reached out to our support team to take a look in your classroom to find the reason for this. They will reach out to you via email with updates.
Have a good day
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I agree the support system is very bad. Not yalls fault, but I have questions and somehow I've wound up on this page in order to try and track down the answer questions I have. How do I contact live support? I've got stuck in a loop with the bot. And now I'm unable to submit support tickets, I'm assuming because I have one open and to discourage spamming with support tickets?
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Yes, we have an open ticket for you and I have sent it to the relevant team to look into and resolve for you.
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Hi Chris, I just posted my problem in the Cloud Developer section. Please I need an urgent solution.
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Emmanuel Nwakanma, I have reached out to the Support team to help you with this. Request you to please wait for our Support team's revert via email.
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I finished the test twice and I am sure of my answers, but the final result shows that I failed and I do not know the reason and I am sure that I passed the test and I cannot extract the final certificate1 -
hi i have a problem while uplaoding my coverletter according to picture it is not submitt my coverletter could you help me solve it.
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Hi,dina mohamed
Could you please share a screenshot?
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Could you please try logging out from your account and then clear your browser’s cache and cookies then log in again? If you are still facing the same issue, try a different browser.
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Hi Chris, thanks for the post, it's very informative for someone relatively new to Udacity's support system! As a user of a virtual learning site, I find it really important to know the support map and my support options. My user experience began at the Udacity Classroom, and all these support channels were unknown to me.
A small suggestion: there are links for the first three items (Knowledge, Support Community, and Udacity Help Center) but no links for the last item (Customer Support). Perhaps adding a link (perhaps this one?) would make the experience better for new users on how to proceed.
Also unfortunately, I've only discovered this really helpful post almost a month into the course, and only after stepping through a few hoops and taking time to explore the support sites. Another suggestion perhaps is to have this support map accessible to new users by having this information part of every course's introduction (we are already filling in the same survey each time anyway, haha), or somehow condensing this information at the bottom of UdacityGPT's chatbar, where there already links to Knowledge and Udacity Help Center, but not to Support Community.
Speaking of which, it took me a couple of weeks to discover UdacityGPT when I clicked on the blue Udacity logo out of curiosity. UdacityGPT was a pleasant surprise but perhaps such an essential tool could have been a little less hidden or more prominently introduced to users.
I understand with new features it may take a while to optimize the UX. Just putting out my two cents here. Thanks for your support!1 -
This is really great feedback! I am taking note of all of this and looking for ways we can improve. Thank you!
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