To begin troubleshooting your Workspace, please ensure that your browser accepts third-party cookies. If you are concerned about enabling third-party cookies, you may keep this option disabled and make an exception for our cookie on the domain udacity-student-workspaces.com. Please note there is no security risk to our cookie. If you are using a network with extra security restrictions, you may need to ask your IT department or network administrator to make these changes for you.
How to Enable Third-Party Cookies in Your Browser
- At the top right, click Settings.
- At the bottom, click Advanced.
- Under "Privacy and security," click Content settings.
- Select Cookies.
- Disable Block Third Party Cookies (alternatively, add [*.]udacity-student-workspaces.com to the Allow field)
- For more information, check out Google's instructions on how to manage cookies in Chrome.
- Go to Preferences.
- Select the Privacy tab.
- Uncheck the Prevent cross-site tracking box.
- Uncheck the Ask websites not to track me box.
- Uncheck the Block all cookies box.
- By default, Firefox stores cookies of websites you visit. If you've disabled this you will need to re-enable it.
- Click the three lines in the upper-right corner, then click Preferences.
- Navigate to the Privacy and Security section.
- Under the Cookies and Site Data heading, select Always from the Accept third-party cookies and site data dropdown menu.
- For more information, check out Firefox's instructions on how to enable cookies.
- Tap or click on the three dots in the upper-right corner of the browser window. Select Settings at the bottom of the menu.
- In Settings tap or click on View advanced settings.
- Under the Cookies heading click the dropdown menu and deselect Block only third-party cookies.
If you have third-party cookies enabled and you’re still having trouble accessing your Workspace, here are some additional things you can try:
If none of these troubleshooting steps alleviate or resolve the issue, please contact Udacity Support.