Meet the Udacity Support Team; Cynthia

Udacity's Customer Support team is comprised of an array of talented individuals from a multitude of backgrounds. Their unmatched dedication to providing Udacity learners with the highest level of support. The team is spread across the globe, from India, Cairo, the US and many more countries. This is to provide learners with 24x7 support.

In order to share the amazing talents and drive behind our Support Specialists, we want to share a bit about them. Including their personal interests as well as tips for Udacity learners.

This week meet Cynthia, a Customer Support Analyst at Udacity. Asking her a series of questions both personal and professional. You can learn a lot about her and Udacity by continuing to read below.

Additionally, Cynthia can be seen in her picture with her manager Frankie.

What do you do at Udacity? As a Customer Support Analyst, our primary goal is to collect and analyze student data and then work to develop resolutions for issues as well as strategies to improve productivity and student satisfaction.

How long have you been here? Recently celebrated 5 years!

What are some of your hobbies? I enjoy going to the movies and binge watching shows at home. I also enjoy delicious pastries and good coffee, listening to music, spending time with family and my 3 yr old cockapoo Frankie.

Which NDs have you taken? Currently pursuing Business Analytics Nanodegree program

Why do you enjoy supporting students? What I enjoy the most about supporting our students is knowing that we are helping students achieve their learning goals, further grow their skill sets and advance their careers. Helping unblock students from any issues that might prevent them from progressing in their learning journey and making a difference in our students lives is the most fulfilling.

Tips for Udacity students

Be consistent, set goals - A little learning a day, goes a long way
Don’t give up- Things get tough, it’s part of the learning journey. Keep going!
Use your resources - Leverage the help of our Mentors in Knowledge for all your program and project questions. Our Help Center is full of helpful articles to assist you every step of the way.

Be easy on yourself and trust the process. Remember learning is a lifelong journey!

Meet the Udacity Support Team; Cynthia

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