Meet the Udacity Support Team; Kenneth

Udacity's Customer Support team is comprised of an array of talented individuals from a multitude of backgrounds. Their unmatched dedication to providing Udacity learners with the highest level of support. The team is spread across the globe, from India, Cairo, the US and many more countries. This is to provide learners with 24x7 support.

In order to share the amazing talents and drive behind our Support Specialists, we want to share a bit about them. Including their personal interests as well as tips for Udacity learners.

This month you can meet, Kenneth. Asking him a series of questions both personal and professional. You can learn a lot about her and Udacity by continuing to read below.

What do you do at Udacity?

My role as a Support Specialist is to make sure that students’ queries are answered and to provide proactive solutions to make sure that they can continue to learn as smoothly and uninterrupted as possible. My favorite phrase is “Let me see what I can do,” because each interaction with each student is unique and calls for a different solution!

How long have you been here?

I’ve been here for just about a year and a half.

What are some of your hobbies?

As far as hobbies go I enjoy playing video games (a little too much), cooking, and writing. I also grew up playing musical instruments and singing, so of course I love music!

Which NDs have you taken?

I’m currently enrolled in the Intro to Programming and User Experience Nanodegree programs. I’m working away at them, slowly but surely.

Why do you enjoy supporting students?

It is really rewarding knowing that I get to work with a company that has the power to help people change their lives. Unblocking students and answering any burning questions lets me get creative with solutions while allowing me to exercise my communication skills.

Tips for Udacity students

Keep it pushing! When you feel like giving up, just push a little bit more. Those ‘A-ha!’ moments are intoxicating, I promise it’ll be worth it.

Meet the Udacity Support Team; Kenneth

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