Meet the Udacity Support Team; Pratima

Udacity's Customer Support team is comprised of an array of talented individuals from a multitude of backgrounds. Their unmatched dedication to providing Udacity learners with the highest level of support. The team is spread across the globe, from India, Cairo, the US, and many more countries. This is to provide learners with 24x7 support. 

 

In order to share the fantastic talents and drive behind our Support Specialists, we want to share a bit about them, including their personal interests as well as tips for Udacity learners.

 

This month you can meet, Pratima. Asking her a series of questions both personal and professional. You can learn a lot about him and Udacity by continuing to read below.

 

 

What do you do at Udacity?
Joined as a Customer Experience Manager and currently am working on improving the student experience aspect of Udacity Support.

 

How long have you been here?
Became a part of Udacity just a month back in Aug and am in awe with the team dynamics and support process. Looking forward to being an integral part of the team.

 

What are some of your hobbies?
I engross myself in books, sketching, painting and clay modelling whenever I get some free time. My recent fondness is towards glass bottle art using acrylic paint, clay and other waste stuff.

 

Traveling is love, especially when it’s unplanned. I believe interacting with locals can help you connect with the soul of the place.

 

Which NDs have you taken?
Have enrolled into the Business Analytics ND program and have already started with the course.

 

Why do you enjoy supporting students?
User's experience with the product is highly impacted by a good or bad support experience. For me, I enjoy resolving user issues but improving the process/product as a whole basis user feedback is a plus. It’s one way for us to improve Ultimate Moment of Truth (UMOT) for the users which in turn is beneficial for the organisation.

 

Tips for Udacity students
Completing a Udacity program takes perseverance and dedication but the rewards outweigh the challenges. Be consistent, don’t burden yourself, create weekly goals and stick to them.
The projects are designed to test you and be challenging. Many students face problems initially, but with a little grit, they are able to strive through it and build their skills. If you are struggling, take a break and start again.

At some point, nearly anyone will get stuck and doubt may set in. Don’t panic. Don’t quit. Be patient, and work through it. After you are done, don’t forget to reward yourself for a ‘job well done’!