Delays In Support Responses October 4th, 2022

Chris

• October 04, 2022 13:31
• Edited

Udacity Community Team

Hey there!

As our team members in India celebrate the holidays with friends and family, you might see a slight delay in support responses. We appreciate your patience as we work to respond to you as quickly as possible.

We apologize for any inconvenience this may cause.

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  Nour Magdy El Fawal

  • October 06, 2022 08:16

  our schooler  ship give us deadline at 7/oct so the delay affect at us a lot i was upload my project 4/oct and till now its state in review

   

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  Chris Udacity Community Team

  • October 06, 2022 13:19

  

  Hi Nour, 

   

  Thanks for writing in, I would like to confirm that we did indeed receive your project.

   

  Udacity Reviewers strive to complete project reviews in about 24 hours, however, when there is a high volume of projects being submitted at the same time, it may take longer. Reviewers sometimes need up to one week to analyze the project and give personalized feedback. 

   

  We are currently experiencing a surge in project submissions. Please allow 2-5 days for your project to be reviewed. We will honor the date you submitted the project, not the date it is reviewed.

   

   

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  Mahmoud AbdelFatah

  • October 17, 2022 22:59

  Hi Chris,
  
  My ticket is opened more than a month ago, and I didn't receive any response yet

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  Chris Udacity Community Team

  • October 18, 2022 13:29

  

  Sorry about that Mahmoud. I see it is currently with our Mentors team. I have asked them to take a look as quickly as possible. 

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