You can sign into our Help Center by clicking the Sign In link at the top right corner of our Help Center.
Once you click Sign In, you will be prompted to sign in via your Udacity student account. There are things to check for to ensure successful sign-in:
- The email address you used for your Udacity student account must be verified. If it's not verified, you will get an error message. To fix this, log-in regularly in the main Udacity site and into your Classroom. Go to your Classroom settings, and you should have an option send the verification email.
- Make sure you have filled out both first and last name in your profile in your Classroom settings!
Once you're signed-in, you should see a link at the top right corner of the Help Center to submit a support ticket. From there, you will be directed to a page with a dropdown. Just make sure to choose the most appropriate option for you and fill out the support ticket form.
To check the status of your support ticket, click here.